It’s essentially an all-in-one workspace where business leaders can connect their support channels to the same interface, from email and messaging to live chat and even voice. The Zendesk unified inbox is at the heart of the digital customer support platform. Let’s take a closer look at the core features you can expect from Zendesk for Service. Today, I’m looking specifically at Zendesk for Service, which includes access to the unified inbox system, messaging and live chat, and a customizable help center. ![]() While there are some overlapping features in the two options, Zendesk for Service focuses more on optimizing the customer journey with customer support tools, self-service options, and bots. It’s worth noting at the beginning of this review that the Zendesk company offers software in two different segments: Zendesk for Sales and Zendesk for Service. Try Zendesk For Free Zendesk Key Features ![]() However, it’s worth noting this platform does have a slightly higher learning curve than some of the simpler options on the market.Īdditionally, you may end up paying a little more than expected if you want to leverage innovative capabilities like AI chatbots, advanced security, and live agent activity overviews. The SaaS solution combines multiple tools for conversational service with powerful analytics, valuable integrations, and smart routing and intelligence.Īlongside a compelling unified inbox, you’ll have access to various collaboration tools to boost agent efficiency, self-service solutions, and immersive digital dashboards for tracking crucial metrics.
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